FAQ

We recommend selecting a size based on the area of thinning on your scalp. Please refer to the size chart on the product page, or contact our customer service team for personalized recommendations.

Compare your natural hair color with our color swatch chart. We recommend taking a photo of your roots in natural lighting and sending it to our team at info@seully.com — we'll suggest the closest color match. Color accuracy is typically 70–90%; slight variations may occur due to screen display differences. For more guidance, read our blog on how we match your perfect hair color.

Use a soft measuring tape to measure the width and length of your thinning area (in inches or centimeters), then refer to the size chart on the product page. Feel free to contact us if you need assistance.

Yes, we offer customization including color, size, and density. Custom orders typically take 4–6 weeks. Please contact our customer service team for details and pricing.

We accept all major payment methods, including:

• Credit & Debit Cards — Visa, Mastercard, American Express, Discover
• PayPal
• Shop Pay — pay now or in installments
• Apple Pay & Google Pay
• Meta Pay

All transactions are processed securely. If you have questions about a specific payment method, feel free to contact us at info@veviy.com.

In-stock orders are typically processed and shipped within 1–3 business days. Custom orders take 4–6 weeks.

Once your order ships, you'll receive a confirmation email with a tracking number. Use the link in the email to track your package in real time.

Yes, we ship worldwide. International shipping costs are calculated based on destination and package weight, and will be displayed at checkout. For full details, view our Shipping Policy.

International orders may be subject to import duties and taxes determined by the destination country's customs authority, which are the buyer's responsibility. EU customers please note that VAT may apply to your order.

Unused items, including those that have been tried on, may be returned within 14 days of receipt. Custom orders are non-refundable and not eligible for return. For full details, view our Refund Policy.

Please contact our customer service team by email at info@veviy.com. Refunds are processed within 5–7 business days of receiving the returned item, back to your original payment method.

We recommend using a gentle, sulfate-free shampoo and washing with cool water. Allow to air dry naturally. Avoid high heat and frequent chemical treatments to extend the lifespan of your topper. For detailed care tips, read our Hair Topper Care Guide.

You can reach us via live chat on our website, by email at info@veviy.com, or by phone during business hours. We typically respond within 24 hours.