Shipping policy
VEVIY Shipping Policy
At VEVIY, we prioritize your satisfaction and aim to make your shopping experience pleasant and reliable. If you have any questions or concerns about our shipping policies or your order, please contact our Customer Support team at info@veviy.com.
At VEVIY, we are committed to delivering your order in a timely and secure manner. Our Shipping Policy is designed to ensure a transparent and seamless shopping experience for every customer.
📦 Processing Time
Orders are processed within 1–3 business days after payment is received.
Please note that processing times may be extended during peak seasons, sales events, or public holidays.
The delivery times provided are only estimates. Actual delivery schedules may vary depending on logistics and transportation conditions.
Estimated Delivery Time by Region
United States (US)
Processing Time: 1–3 business days
Estimated Delivery Time: 7–14 business days
European Union (EU)
Processing Time: 1–3 business days
Estimated Delivery Time: 7–14 business days
South America
Processing Time: 1–3 business days
Estimated Delivery Time: 8–20 business days
🚚 Shipping Methods & Costs
We offer flexible shipping options to suit different customer needs. Our shipping fee rules are as follows:
- A flat $5 shipping fee applies to all orders under $30
- Free worldwide standard shipping is available for all orders of $30 and above
- Expedited shipping is available at a flat rate of $30
All shipping options, delivery estimates, and final costs will be displayed clearly at checkout based on your location.
🌍 Shipping Destinations
We ship to most regions worldwide, including North America, South America, Europe, Asia, and Africa.
Please ensure your shipping address is accurate and complete to avoid delivery failures, losses, or delays.
🔍 Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You may use the tracking number to monitor your package status and estimated delivery date at any time.
🌐 Customs & Import Duties
International orders may be subject to local customs duties, import taxes, or related fees.
These charges are not included in your order total and must be covered by the recipient upon delivery.
⏱️ Delivery Delays
While we always strive to deliver orders on schedule, delays may occasionally occur due to external factors such as weather conditions, customs clearance procedures, or logistics backlogs.
✏️ Order Changes or Modifications
Due to our fast order processing system, we are unable to modify, adjust, or cancel orders once they have been placed. Please carefully review all item details, shipping information, and order content before completing your purchase.
❗ Order Issues or Errors
If you encounter any order-related issues, including incorrect items, missing products, or tracking errors, please contact our support team at info@veviy.com within 48 hours of receiving your order. We will resolve your problem as quickly as possible.
📌 Important Reminder
To ensure safe and successful delivery, please fill in your complete and accurate shipping address. VEVIY cannot be held responsible for package damage, loss, or failed delivery caused by incorrect recipient addresses, missing information, or other customer-side errors. Thank you for your understanding.
Thank you for choosing VEVIY. We are dedicated to providing premium hair solutions and exceptional customer service throughout your entire shopping journey.